When it is completed, a message will display saying File Retrieval Complete along with a blue check mark in the upper left. You can choose Retrieve All Files or Retrieve Some Files by your needs. You can click To the Original Places to retrieve files to their original locations or click In a Retrieved Content Folder to retrieve files to another location. Select the files backup that is to be recovered from the box. A backup made by WD SmartWare can be retrieved with a few simple steps. If you want to use WD SmartWare to retrieve files from WD Passport, you must back up files in advance. Like many manufacturers, WD Passport has its own backup software called WD SmartWare. Way 1: Use WD SmartWare to retrieve WD Passport files How to recover files from WD Passport? There are 3 efficient ways for your reference. What to do now?How to retrieve files from WD Passport in Windows So I think the solution is to “erase the drive”, meaning format the drive" but quick formatting didn’t work for me. The only alternative if you forget or lose your password. Your password always works, whether the WD Security™ software is installed on your computer or not. In particular, why would I reset my drive password if I knew my current password? In this case, I do not understand Step 4. Confirm by checking the “I Understand” box and clicking “Update Security Settings.” Type your current password into the box labeled “Password.” Enter a new password and a new password hint. Select “Install” and accept the “End User License Agreement” when prompted. You can reset the password on My Passport from within the application if need be.Ĭlick “Start” and select “Computer.” Double-click the CD-ROM drive, then double-click the “SmartWare” application on a PC, the application is listed as “WD SmartWare.exe,” and on a Mac it is listed as “WD SmartWare.app.”Ĭlick the “Settings” tab. They range in storage capacity from 250 GB up to 1 TB, although out of the box this amount is diminished because of the installation of SmartWare, WD’s user-friendly software. Passports have slim cases constructed of heat-sinking materials such as aluminum – which compensates for the lack of built-in fans.
My Passport drives are designed for on-the-go use, unlike the enlarged devices found in the My Book series. My Passport is one of the external storage product lines produced by Western Digital, or WD. To unlock your drive, please enter your drive password in the box below.” I did not find that quick / full distinction included in any WD instruction. One possible reason was that I did a quick format, not a full format. I tried to erase the drive by formatting it, but for some reason, that did not erase the drive password. I was advised by a WD technician to format the drive which would erase all the data, but also erase the mystery password.
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